Contact

How can we help?

Questions about your order, a frame, or a delivery? Contact the Sagrav team at support@sagravsunglasses.com, or use the form below.

For order help, include your order number and the email address used at checkout so we can find your purchase.

Order & delivery help

Check your order confirmation and any shipping emails for the latest information. If you received a tracking link, use it to check the carrier’s updates. Need more help? Send us your order number and tell us what you’re seeing.

Damaged or incorrect item

Email your order number, a short description of the issue, and clear photos of the item and packaging. This helps us review what happened and work out the next step.

Returns, exchanges & cancellations

Contact us with your order number and your request. For return conditions, please review our Refund Policy. If you need to change an address or cancel an order, contact us as soon as possible; changes depend on the order’s fulfillment status.

Choosing a frame

Send us the name of the style you’re considering and your question. We can help you compare the details shown in the product listing.

Please do not send passwords or full payment-card details.